Refund Policy

If the fit or feel isn't right, you can return most pieces within 15 days of delivery. Here is exactly how it works.

Return Window & Eligibility

• Requests must be raised within 15 days of delivery
• Items must be unworn, unwashed and free of odour, stains or damage
• Original tags and hygiene liners must still be attached
• Sets and bundles must be returned complete

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or refunded:

• Socks, headbands, scrunchies and other accessories
• Innerwear-style pieces where the hygiene liner has been removed
• Items marked final sale or bought during clearance
• Gift cards

How to Start a Return

Email care@floactive.in with your order number and the item you want to return. We will confirm the request and arrange a reverse pickup where your pincode is serviceable; otherwise we will share a self-ship address.

Refund Timeline

Once your return reaches us it is inspected within 2–3 business days. Approved refunds are issued to the original payment method and typically reflect in your account within 5–7 business days, depending on your bank. Shipping charges paid on the original order are not refundable.

Exchanges

Need another size or colour? The fastest route is to return the original piece for a refund and place a fresh order so your size does not sell out while the return is in transit. Size exchanges on full-price items are free within India.

Damaged, Faulty or Wrong Items

If something arrives damaged, defective or not what you ordered, email care@floactive.in within 48 hours of delivery with photos and your order number. We will arrange a replacement or a full refund, including any shipping charges, at no cost to you.

Cancellations

Orders can be cancelled for a full refund any time before dispatch by emailing care@floactive.in with your order number. Once an order has shipped, please use the return process above.

Late or Missing Refunds

If a refund has not appeared after 7 business days, check with your bank or card issuer first, then write to us at care@floactive.in and we will trace it with you.