Shipping & Returns

Shipping

We currently ship within India only. Shipping is free on all orders over ₹2,499. Orders are packed and dispatched within 1–2 business days of confirmation, Monday to Saturday, excluding public holidays.

All orders are shipped via our registered courier partners to the delivery address provided at checkout. A tracking link is sent to your email and phone number as soon as your parcel leaves our warehouse, and you can check status any time using that link.

Delivery timelines above are estimates and can be affected by weather, festive volumes, remote-area logistics or courier delays outside our control. Please make sure your address, pincode and phone number are accurate at checkout — couriers typically attempt delivery up to three times before a parcel is returned to us, and we are not responsible for non-delivery caused by an incorrect or incomplete address.

All prices shown at checkout are in Indian Rupees (INR) and inclusive of applicable GST; a GST-compliant invoice is included with every order.

Order Processing

Orders placed before 2pm IST on a business day are usually packed the same or next business day. Orders placed on Sundays and public holidays are processed the next business day.

Sale & Festive Periods

During sales and festive weeks, dispatch can take an extra 1–2 business days.

Tracking

Your tracking link is emailed and texted to you at dispatch. If it hasn't updated in 3 business days, write to care@floactive.in.

Delayed, Lost or Tampered Parcels

If your parcel is more than 5 business days late, or arrives opened or tampered with, don't accept it (or photograph it on delivery) and email care@floactive.in within 48 hours. We'll trace it with the courier and reship or refund in full.

Undeliverable Parcels

If a parcel comes back to us after failed delivery attempts, we refund the order minus the original shipping charge, or reship once you confirm the address.

Order Cancellations

You can cancel an order for a full refund any time before it is dispatched by writing to care@floactive.in with your order number. Once an order has shipped, it can no longer be cancelled — please use the return process below instead.

Returns

Changed your mind? You can return most pieces within 15 days of delivery.

• Items must be unworn, unwashed and in original condition with tags and hygiene liners attached
• Socks, headbands, scrunchies and other accessories are not returnable for hygiene reasons
• Final sale and clearance items cannot be returned
• Reverse pickup is arranged free of cost on serviceable pincodes; a self-ship address is shared where pickup is not available
• Once received, returns are inspected within 2–3 business days and approved refunds are issued to the original payment method within 5–7 business days

Full details are on our Refund Policy page. To start a return, email care@floactive.in with your order number and the item you would like to return.

Exchanges

Size exchanges are free on full-price items within India, subject to stock. If your size is running low, we recommend returning the original piece for a refund and placing a new order straight away so it does not sell out while the return is in transit.

Damaged, defective or incorrect items? Write to care@floactive.in within 48 hours of delivery with photos and your order number, and we will replace the item or refund the order in full, including shipping, at no cost to you.

International

We ship within India only for now.

Questions

Write to care@floactive.in.